POSITION SUMMARY

A Service Coordinator is an experienced disability worker who gives direct support to individuals with disabilities and takes part in assessment, person-centered planning, and carrying out of plans. It may involve more complicated and/or specialized individual situations or environments where they can use their experience to determine and apply best practice based on the characteristics of the individual and situation, rather than in a routine way. This complexity typically requires more specialized education/training and at least several years of experience covering a broader range of services and supports.

RESPONSIBILITIES

• Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual development, community participation, behavior management and/or personal care.
• Help carry out support plans in more complex situations, without having the responsibility and power of a supervisor, and make communication easy within the group.
• Help and encourage individuals to advocate on their own behalf, when required to have their needs met; and, when appropriate, support the individual’s desires, goals and life choices by interacting and advocating with the individual’s social network.
• Encourage individuals to use their rights and take responsibility to make life choices.
• Find and develop recreational, volunteer, employment, and other social interaction opportunities for individuals, to create a wider range of options and natural supports within the community.
• Be a social and/or recreational role model and coach to help the individual participate and contribute effectively within the community.
• Take personal responsibility for learning about people using the service and the way autism affects them; for listening to each individual; and for reflecting on own practice to continuously develop your own knowledge and skills.
• Communicate in a professional, timely, accurate and respectful way with individuals, families, guardians, staff, and community members.
• Document goals/daily log notes
• Work effectively in a team-oriented environment

• Valid Class 5 Driver’s License, 2M Liability Insurance, Driver’s Abstract (required every 3 years) and use of a personal vehicle may be required for this position.
• A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices and pursue active participation in the community.
• Demonstrated ability to work effectively in a team.
• Basic computer literacy and well-developed writing/reporting skills that meet the requirements to support service delivery, basic Internet search skills, and the use of basic data reporting and analysis tools.
• Well-developed observation and interpretive skills to support judgments about what actions will resolve issues; this includes the ability to identify observable changes in behavior and attitude, knowing when it is appropriate to ask for help from a more experienced person.
• Effective communication skills.
• Well-developed coaching and mentoring skills, as well as developing supervisory or coordinating skills.
• Effective time-management and priority-setting skills, and the ability to balance competing demands/priorities and deal with competing opinions. This includes knowing when it is appropriate to ask for help or refer someone to more experienced staff.
• Relevant knowledge and the ability to model and support the development of basic living, personal and social skills.
• Relevant knowledge and the ability to create effective person-centered programming plans around skill acquisition and/or behaviors of concern.
• Knowledge of the broader range of community resources available to support the individual’s participation and inclusion, as well as how and when to call on them. This includes the ability to interact effectively with others in the individual’s social network.
• Flexibility to work in physically challenging situations, or a change in shift if required by the specific situation or to fit the needs of an individual’s day.
• MANDT and Positive Behaviour Supports training preferred
• Experience with behaviours of concern and Autism an asset

The Support Coordinator role combines direct support to individuals with disabilities and provides general support in the day-to-day operations of their assigned residence and in the community. 

RESPONSIBILITIES

• Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual development, community participation, behavior management and/or personal care.
• Assist with support plans in more complex situations.
• Encourage individuals to use their rights and take responsibility to make life choices.
• Provide direct care to individuals with high needs and/or medically fragile individuals, as required.
• Monitor and support the health and well-being of individuals in care. This includes identifying changes in conditions related to individual’s behavior, physical and emotional well-being, and takes all necessary steps to address.
• Strictly adhere to medical protocols and standing orders for medication and other remedies.
• Find and develop recreational and other social interaction opportunities for individuals, in order to create a wider range of options and natural supports within the community.
• Be a social and/or recreational role model and coach to help the individual participate and contribute effectively within the community.  
• Create clear, objective records and complete required reports and other documentation as required by the position.
• Communicate in a professional, timely, accurate and respectful way with individuals, families, guardians, staff and community members.
• Work effectively in a team-oriented environment.

PREFERRED QUALIFICATIONS

• Preferably a Diploma or equivalent post-secondary education in a relevant discipline; and additional specialized training and progressively more responsible experience in a relevant discipline/setting.
• A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices and pursue active participation in the community.
• An understanding of the opportunities and options available to persons with disabilities plus demonstrated cultural and ethnic sensitivity.
• Effective written and verbal communication skills.
• Experience working with individuals with schizophrenia an asset
• ASSIST, Mental Health First Aid, Crisis Intervention and Trauma Informed Care training an asset.
• Well-developed coaching and mentoring and coordinating skills. 
• Effective time-management and priority-setting skills, and the ability to balance competing demands/priorities and deal with competing opinions. 
• Relevant knowledge and the ability to model and support the development of basic living, personal and social skills.
• Relevant knowledge and the ability to contribute to effective person-centered programming plans around skill acquisition and/or behaviors of concern.
• Knowledge of the broader range of community resources available to support an individual’s participation and inclusion. 
• Demonstrated ability to work effectively in a team.  This includes the ability to function effectively within an individual’s circle of support.
• The ability to extend shift and capable of handling physically challenging situations, as required.
• Class 5 Drivers Licence with 2 Million Liability Insurance.

POSITION SUMMARY

The Support Coordinator role combines direct support to individuals with disabilities and provides general support in the day-to-day operations of their assigned residence and in the community. 

RESPONSIBILITIES

• Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual development, community participation, behavior management and/or personal care.
• Assist with support plans in more complex situations.
• Encourage individuals to use their rights and take responsibility to make life choices.
• Provide direct care to individuals with high needs and/or medically fragile individuals, as required.
• Monitor and support the health and well-being of individuals in care. This includes identifying changes in conditions related to individual’s behavior, physical and emotional well-being, and takes all necessary steps to address.
• Strictly adhere to medical protocols and standing orders for medication and other remedies.
• Find and develop recreational and other social interaction opportunities for individuals, in order to create a wider range of options and natural supports within the community.
• Be a social and/or recreational role model and coach to help the individual participate and contribute effectively within the community.  
• Create clear, objective records and complete required reports and other documentation as required by the position.
• Communicate in a professional, timely, accurate and respectful way with individuals, families, guardians, staff and community members.
• Work effectively in a team-oriented environment.

PREFERRED QUALIFICATIONS

• Preferably a Diploma or equivalent post-secondary education in a relevant discipline; and additional specialized training and progressively more responsible experience in a relevant discipline/setting.
• Experience with working/caring for individuals with dementia.
• A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices and pursue active participation in the community.
• An understanding of the opportunities and options available to persons with disabilities plus demonstrated cultural and ethnic sensitivity.
• Effective written and verbal communication skills.
• Well-developed coaching and mentoring and coordinating skills. 
• Effective time-management and priority-setting skills, and the ability to balance competing demands/priorities and deal with competing opinions. 
• Relevant knowledge and the ability to model and support the development of basic living, personal and social skills.
• Relevant knowledge and the ability to contribute to effective person-centered programming plans around skill acquisition and/or behaviors of concern.
• Knowledge of the broader range of community resources available to support an individual’s participation and inclusion. 
• Demonstrated ability to work effectively in a team.  This includes the ability to function effectively within an individual’s circle of support.
• The ability to extend shift and capable of handling physically challenging situations, as required.
• Driver with $2 million liability insurance an asset.

POSITION SUMMARY

The Support Coordinator role combines direct support to individuals with disabilities and provides general support in the day-to-day operations of their assigned residence and in the community. 

RESPONSIBILITIES

• Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual development, community participation, behavior management and/or personal care.
• Assist with support plans in more complex situations.
• Encourage individuals to use their rights and take responsibility to make life choices.
• Provide direct care to individuals with high needs and/or medically fragile individuals, as required.
• Monitor and support the health and well-being of individuals in care. This includes identifying changes in conditions related to individual’s behavior, physical and emotional well-being, and takes all necessary steps to address.
• Strictly adhere to medical protocols and standing orders for medication and other remedies.
• Find and develop recreational and other social interaction opportunities for individuals, in order to create a wider range of options and natural supports within the community.
• Be a social and/or recreational role model and coach to help the individual participate and contribute effectively within the community.  
• Create clear, objective records and complete required reports and other documentation as required by the position.
• Communicate in a professional, timely, accurate and respectful way with individuals, families, guardians, staff and community members.
• Work effectively in a team-oriented environment.

PREFERRED QUALIFICATIONS

• Preferably a Diploma or equivalent post-secondary education in a relevant discipline; and additional specialized training and progressively more responsible experience in a relevant discipline/setting.
• A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices and pursue active participation in the community.
• An understanding of the opportunities and options available to persons with disabilities plus demonstrated cultural and ethnic sensitivity.
• Effective written and verbal communication skills.
• Experience working with Autism and Behaviours of Concern (BOC) an asset
• Well-developed coaching and mentoring and coordinating skills. 
• Effective time-management and priority-setting skills, and the ability to balance competing demands/priorities and deal with competing opinions. 
• Relevant knowledge and the ability to model and support the development of basic living, personal and social skills.
• Relevant knowledge and the ability to contribute to effective person-centered programming plans around skill acquisition and/or behaviors of concern.
• Knowledge of the broader range of community resources available to support an individual’s participation and inclusion. 
• Demonstrated ability to work effectively in a team.  This includes the ability to function effectively within an individual’s circle of support.
• The ability to extend shift and capable of handling physically challenging situations, as required.

POSITION SUMMARY

This is a front-line disability services role that supports the development of skills and relationships that aid persons with disabilities work towards and meet their goals. This position will support individuals with a wide range of abilities and support requirements in both their home, and their community.

PREFERRED QUALIFICATIONS

• A positive attitude that acknowledges the gifts and passions of persons with disabilities, an aptitude for service and support, and a relevant knowledge and skill base.
• Secondary school education in a relevant discipline, from a recognized institution with additional specialized training and/or demonstrated successful experience in a relevant setting as defined by the employer based on individual needs and services required.
• First aid and CPR for adults is required.
• Candidates with a class 5 driver's license, personal vehicle, clear drivers abstract, and 2-million-dollar liability insurance will be given preference
• Willingness to complete a Police Information Check with the Vulnerable Sector Search is required
• Candidates who have experience in coaching emotional regulation will be given preference

RESPONSIBILITIES

• Support and implement person centered plans for personal development, community inclusion, behavior management, and personal care. Assist individuals to set and achieve personal goals.
•  Provide meaningful interactions and the appropriate level of support to allow the individual maximum participation in their day-to-day life, promoting independence and self-determination.
•  Help individuals responsibly manage finances, including handling money for activities and maintaining accurate records.
• Follow all practices, procedures and protocols to ensure the health and safety of the individuals we support, coworkers, visitors and the work environment.
• Report incidents and minimize risks while promoting participation
• Support healthy eating practices, medical requirements, use and maintenance of environmental interventions/ adaptive technology and personal care.
• Participate in worksite cleaning and maintenance
• Support individuals in building relationships, advocating for themselves and participating in employment and/or social activities. Work with and develop natural support systems to enhance inclusion.
• Actively participate as a team member- share information, seek assistance when needed, and follow direction
• Stay informed about and follow policies and procedures, maintain ethical standards, ensure required training is completed and complete accurate documentation.
• Documentation requirements including incident reporting, medication administration, contact notes, log notes, communication book entries, financial recording, inspection reports, etc.
• Always communicate (verbally and non-verbally) in a manner that is professional and respectful and support individuals’ communication needs.
• Knowledge of mental health crisis preferable.
• Strong rapport building skills and creative community engagement an asset. 

LOCATION: Home 6

HOURS OF WORK:  Thu/Fri    3:00PM - 9:30PM

                                      Sat/Sun    8:00AM - 3:30OM

POSITION SUMMARY

The Support Coordinator role combines direct support to individuals with disabilities and provides general support in the day-to-day operations of their assigned residence and in the community. 

RESPONSIBILITIES

• Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual development, community participation, behavior management and/or personal care.
• Assist with support plans in more complex situations.
• Encourage individuals to use their rights and take responsibility to make life choices.
• Provide direct care to individuals with high needs and/or medically fragile individuals, as required.
• Monitor and support the health and well-being of individuals in care. This includes identifying changes in conditions related to individual’s behavior, physical and emotional well-being, and takes all necessary steps to address.
• Strictly adhere to medical protocols and standing orders for medication and other remedies.
• Find and develop recreational and other social interaction opportunities for individuals, in order to create a wider range of options and natural supports within the community.
• Be a social and/or recreational role model and coach to help the individual participate and contribute effectively within the community.  
• Create clear, objective records and complete required reports and other documentation as required by the position.
• Communicate in a professional, timely, accurate and respectful way with individuals, families, guardians, staff and community members.
• Work effectively in a team-oriented environment.

PREFERRED QUALIFICATIONS

• Preferably a Diploma or equivalent post-secondary education in a relevant discipline; and additional specialized training and progressively more responsible experience in a relevant discipline/setting.
• A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices and pursue active participation in the community.
• An understanding of the opportunities and options available to persons with disabilities plus demonstrated cultural and ethnic sensitivity.
• Effective written and verbal communication skills.
• Well-developed coaching and mentoring and coordinating skills. 
• Effective time-management and priority-setting skills, and the ability to balance competing demands/priorities and deal with competing opinions. 
• Relevant knowledge and the ability to model and support the development of basic living, personal and social skills.
• Relevant knowledge and the ability to contribute to effective person-centered programming plans around skill acquisition and/or behaviors of concern.
• A minimum of 2 years’ experience with diabetes, epilepsy, dementia
• Mindful Hearts, MANDT and Positive Behaviour Supports (PBS) training preferred.
• Knowledge of the broader range of community resources available to support an individual’s participation and inclusion. 
• Demonstrated ability to work effectively in a team.  This includes the ability to function effectively within an individual’s circle of support.
• The ability to extend shift and capable of handling physically challenging situations, as required.
• Driver with $2 million liability insurance an asset.

POSITION SUMMARY

The Support Coordinator role combines direct support to individuals with disabilities and provides general support in the day-to-day operations of their assigned residence and in the community. 

RESPONSIBILITIES

• Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual development, community participation, behavior management and/or personal care.
• Assist with support plans in more complex situations.
• Encourage individuals to use their rights and take responsibility to make life choices.
• Provide direct care to individuals with high needs and/or medically fragile individuals, as required.
• Monitor and support the health and well-being of individuals in care. This includes identifying changes in conditions related to individual’s behavior, physical and emotional well-being, and takes all necessary steps to address.
• Strictly adhere to medical protocols and standing orders for medication and other remedies.
• Find and develop recreational and other social interaction opportunities for individuals, in order to create a wider range of options and natural supports within the community.
• Be a social and/or recreational role model and coach to help the individual participate and contribute effectively within the community.  
• Create clear, objective records and complete required reports and other documentation as required by the position.
• Communicate in a professional, timely, accurate and respectful way with individuals, families, guardians, staff and community members.
• Work effectively in a team-oriented environment.

PREFERRED QUALIFICATIONS

• Preferably a Diploma or equivalent post-secondary education in a relevant discipline; and additional specialized training and progressively more responsible experience in a relevant discipline/setting.
• A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices and pursue active participation in the community.
• An understanding of the opportunities and options available to persons with disabilities plus demonstrated cultural and ethnic sensitivity.
• Effective written and verbal communication skills.
• Well-developed coaching and mentoring and coordinating skills. 
• Effective time-management and priority-setting skills, and the ability to balance competing demands/priorities and deal with competing opinions. 
• Relevant knowledge and the ability to model and support the development of basic living, personal and social skills.
• Relevant knowledge and the ability to contribute to effective person-centered programming plans around skill acquisition and/or behaviors of concern.
• A minimum of 2 years’ experience with diabetes, epilepsy, dementia, lifts and transfers
• Knowledge of the broader range of community resources available to support an individual’s participation and inclusion. 
• Demonstrated ability to work effectively in a team.  This includes the ability to function effectively within an individual’s circle of support.
• The ability to extend shift and capable of handling physically challenging situations, as required.
• Previous experience with Behaviours of Concern.

POSITION SUMMARY

The Support Coordinator role combines direct support to individuals with disabilities and provides general support in the day-to-day operations of their assigned residence and in the community. 

RESPONSIBILITIES

• Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual development, community participation, behavior management and/or personal care.
• Assist with support plans in more complex situations.
• Encourage individuals to use their rights and take responsibility to make life choices.
• Provide direct care to individuals with high needs and/or medically fragile individuals, as required.
• Monitor and support the health and well-being of individuals in care. This includes identifying changes in conditions related to individual’s behavior, physical and emotional well-being, and takes all necessary steps to address.
• Strictly adhere to medical protocols and standing orders for medication and other remedies.
• Find and develop recreational and other social interaction opportunities for individuals, in order to create a wider range of options and natural supports within the community.
• Be a social and/or recreational role model and coach to help the individual participate and contribute effectively within the community.  
• Create clear, objective records and complete required reports and other documentation as required by the position.
• Communicate in a professional, timely, accurate and respectful way with individuals, families, guardians, staff and community members.
• Work effectively in a team-oriented environment.

PREFERRED QUALIFICATIONS

• Preferably a Diploma or equivalent post-secondary education in a relevant discipline; and additional specialized training and progressively more responsible experience in a relevant discipline/setting.
• A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices and pursue active participation in the community.
• An understanding of the opportunities and options available to persons with disabilities plus demonstrated cultural and ethnic sensitivity.
• Effective written and verbal communication skills.
• Well-developed coaching and mentoring and coordinating skills. 
• Effective time-management and priority-setting skills, and the ability to balance competing demands/priorities and deal with competing opinions. 
• Relevant knowledge and the ability to model and support the development of basic living, personal and social skills.
• Relevant knowledge and the ability to contribute to effective person-centered programming plans around skill acquisition and/or behaviors of concern.
• A minimum of 2 years’ experience with diabetes, epilepsy, dementia
• MANDT and Positive Behaviour Supports (PBS) training preferred.
• Knowledge of the broader range of community resources available to support an individual’s participation and inclusion. 
• Demonstrated ability to work effectively in a team.  This includes the ability to function effectively within an individual’s circle of support.
• The ability to extend shift and capable of handling physically challenging situations, as required.
• Driver with $2 million liability insurance an asset.

POSITION SUMMARY

The Support Coordinator role combines direct support to individuals with disabilities and provides general support in the day-to-day operations of their assigned residence and in the community. 

RESPONSIBILITIES

• Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual development, community participation, behavior management and/or personal care.
• Assist with support plans in more complex situations.
• Encourage individuals to use their rights and take responsibility to make life choices.
• Provide direct care to individuals with high needs and/or medically fragile individuals, as required.
• Monitor and support the health and well-being of individuals in care. This includes identifying changes in conditions related to individual’s behavior, physical and emotional well-being, and takes all necessary steps to address.
• Strictly adhere to medical protocols and standing orders for medication and other remedies.
• Find and develop recreational and other social interaction opportunities for individuals, in order to create a wider range of options and natural supports within the community.
• Be a social and/or recreational role model and coach to help the individual participate and contribute effectively within the community.  
• Create clear, objective records and complete required reports and other documentation as required by the position.
• Communicate in a professional, timely, accurate and respectful way with individuals, families, guardians, staff and community members.
• Work effectively in a team-oriented environment.

PREFERRED QUALIFICATIONS

• Preferably a Diploma or equivalent post-secondary education in a relevant discipline; and additional specialized training and progressively more responsible experience in a relevant discipline/setting.
• A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices and pursue active participation in the community.
• An understanding of the opportunities and options available to persons with disabilities plus demonstrated cultural and ethnic sensitivity.
• Effective written and verbal communication skills.
• Well-developed coaching and mentoring and coordinating skills. 
• Effective time-management and priority-setting skills, and the ability to balance competing demands/priorities and deal with competing opinions. 
• Relevant knowledge and the ability to model and support the development of basic living, personal and social skills.
• Relevant knowledge and the ability to contribute to effective person-centered programming plans around skill acquisition and/or behaviors of concern.
• A minimum of 2 years’ experience with diabetes, epilepsy, dementia
• Experience with Dual Diagnosis, Mental Health Supports and Creative Activity Planning is preferred.
• MANDT and Positive Behaviour Supports (PBS) training preferred.
• Knowledge of the broader range of community resources available to support an individual’s participation and inclusion. 
• Demonstrated ability to work effectively in a team.  This includes the ability to function effectively within an individual’s circle of support.
• The ability to extend shift and capable of handling physically challenging situations, as required.
• Driver with $2 million liability insurance an asset.

The Support Coordinator role combines direct support to individuals with disabilities and provides general support in the day-to-day operations of their assigned residence and in the community. 

RESPONSIBILITIES

• Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual development, community participation, behavior management and/or personal care.
• Assist with support plans in more complex situations.
• Encourage individuals to use their rights and take responsibility to make life choices.
• Provide direct care to individuals with high needs and/or medically fragile individuals, as required.
• Monitor and support the health and well-being of individuals in care. This includes identifying changes in conditions related to individual’s behavior, physical and emotional well-being, and takes all necessary steps to address.
• Strictly adhere to medical protocols and standing orders for medication and other remedies.
• Find and develop recreational and other social interaction opportunities for individuals, in order to create a wider range of options and natural supports within the community.
• Be a social and/or recreational role model and coach to help the individual participate and contribute effectively within the community.  
• Create clear, objective records and complete required reports and other documentation as required by the position.
• Communicate in a professional, timely, accurate and respectful way with individuals, families, guardians, staff and community members.
• Work effectively in a team-oriented environment.

PREFERRED QUALIFICATIONS

• Preferably a Diploma or equivalent post-secondary education in a relevant discipline; and additional specialized training and progressively more responsible experience in a relevant discipline/setting.
• A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices and pursue active participation in the community.
• An understanding of the opportunities and options available to persons with disabilities plus demonstrated cultural and ethnic sensitivity.
• Effective written and verbal communication skills.
• Experience working with individuals with schizophrenia an asset
• ASSIST, Mental Health First Aid, Crisis Intervention and Trauma Informed Care training an asset.
• Well-developed coaching and mentoring and coordinating skills. 
• Effective time-management and priority-setting skills, and the ability to balance competing demands/priorities and deal with competing opinions. 
• Relevant knowledge and the ability to model and support the development of basic living, personal and social skills.
• Relevant knowledge and the ability to contribute to effective person-centered programming plans around skill acquisition and/or behaviors of concern.
• Knowledge of the broader range of community resources available to support an individual’s participation and inclusion. 
• Demonstrated ability to work effectively in a team.  This includes the ability to function effectively within an individual’s circle of support.
• The ability to extend shift and capable of handling physically challenging situations, as required.
• Class 5 Drivers Licence with 2 Million Liability Insurance.

POSITION SUMMARY

The Service Delivery Supervisor role is responsible for supervisory functions and contributes to the broader operational and/or organizational leadership. Key responsibilities include training, support, feedback and coaching for oversight on the health and well-being of individuals in service. Supervisors are regularly called upon to undertake special projects, assignments and/or tasks, including representing the organization on internal and external committees

RESPONSIBILITIES

 -       Direct, review and oversee person centered plans.

-       Reconcile, monitor, and document finances.

-       Ensure protocols and procedures are followed and updated as needed.

-       Protect and promote the health and safety of both employees and individuals.

-       Direct and monitor worksite hygiene and maintenance.

-       Lead, direct, and monitor inclusion, meaningful engagement, and advocacy.

-       Identify the need for behavioral support, direct and monitor procedures in creation and after implementation.

-       Provide team support and facilitate employee engagement, development, and teamwork, in a supervisory and leadership capacity 

QUALIFICATIONS

Certifications and Experience:

-       A diploma or undergraduate degree in a relevant discipline, from a recognized institution is preferred.

-       At least 2 years of experience in a Team Leader role and 1-2 years of experience as a Service Coordinator in regards to assisting in the daily activities with individuals with diverse abilities is preferred.

-       Adult first aid with CPR is required.

-       Clear police clearance with the vulnerable sector check is required.

-       Class 5 drivers’ license, clean drivers abstract, and a personal vehicle with 2-million-dollar liability insurance is preferred. Those who do not have this must be able to reliably transport themselves to any of our locations throughout Edmonton as required.

-       Familiarity and experience with Microsoft programs (including Teams, SharePoint and Outlook), ShareVision and/or Catalyst is considered an asset.

-       Experience in Mental Health/Addictions and Recovery

SKILLS

Demonstrated supervisory, leadership, team-building and related skills such as:

-          Feedback, coaching and mentoring

-         Conflict mediation and resolution

-         Time management and prioritization

-         Well-developed and adaptable communication

Additional skills include the ability to

-         Distinguish between objective and subjective observations.

-         Work in a team-oriented environment.

-         Maintain and grow a community network

LOCATION- Centre for Community Inclusion 

HOURS OF WORK:      Monday - Friday             8:30   AM - 4:00  PM

        *** Please note, this position requires flexibility in working hours and does require participation in an on-call rotation which includes evenings and weekends.***

POSITION SUMMARY

The Service Delivery Supervisor role is responsible for supervisory functions and contributes to the broader operational and/or organizational leadership. Key responsibilities include training, support, feedback and coaching for oversight on the health and well-being of individuals in service. Supervisors are regularly called upon to undertake special projects, assignments and/or tasks, including representing the organization on internal and external committees

RESPONSIBILITIES

 -       Direct, review and oversee person centered plans.

-       Reconcile, monitor, and document finances.

-       Ensure protocols and procedures are followed and updated as needed.

-       Protect and promote the health and safety of both employees and individuals.

-       Direct and monitor worksite hygiene and maintenance.

-       Lead, direct, and monitor inclusion, meaningful engagement, and advocacy.

-       Identify the need for behavioral support, direct and monitor procedures in creation and after implementation.

-       Provide team support and facilitate employee engagement, development, and teamwork, in a supervisory and leadership capacity 

QUALIFICATIONS

Certifications and Experience:

-       A diploma or undergraduate degree in a relevant discipline, from a recognized institution is preferred.

-       At least 2 years of experience in a Team Leader role and 1-2 years of experience as a Service Coordinator in regards to assisting in the daily activities with individuals with diverse abilities is preferred.

-       Adult first aid with CPR is required.

-       Clear police clearance with the vulnerable sector check is required.

-       Class 5 drivers’ license, clean drivers abstract, and a personal vehicle with 2-million-dollar liability insurance is preferred. Those who do not have this must be able to reliably transport themselves to any of our locations throughout Edmonton as required.

-       Familiarity and experience with Microsoft programs (including Teams, SharePoint and Outlook), ShareVision and/or Catalyst is considered an asset.

-       Experience in Mental Health/Addictions and Recovery

SKILLS

Demonstrated supervisory, leadership, team-building and related skills such as:

-          Feedback, coaching and mentoring

-         Conflict mediation and resolution

-         Time management and prioritization

-         Well-developed and adaptable communication

Additional skills include the ability to

-         Distinguish between objective and subjective observations.

-         Work in a team-oriented environment.

-         Maintain and grow a community network

LOCATION- Centre for Community Inclusion 

HOURS OF WORK:      Monday - Friday             8:30   AM - 4:00  PM

        *** Please note, this position requires flexibility in working hours and does require participation in an on-call rotation which includes evenings and weekends.***